Orders and fulfillment guide
Welcome to Ashfern and Iron LLC. Learn everything you need to know about placing orders, managing your customer account, crafting timelines, and our care guarantee for hand-poured candles, spiritual oils, and handcrafted jewelry.
Ordering and account management
Placing an order is seamless through our online shop. By creating a personal account with Ashfern and Iron LLC, you can effortlessly track your shipments, view your past order history, and save favorite handcrafted items for future purchases. Stay connected to your collection of sacred oils, artisanal candles, and spiritual jewelry whenever you visit.
Fulfillment and processing times
Every item is prepared with thoughtful attention in Grants Pass Oregon .In-stock candles, oils, and pieces typically ship within seven days. For custom resin molds, bespoke jewelry, or specialized handmade creations, please allow two to three weeks so each detail can cure and be crafted to perfection before carefully heading your way.
Our 30-day guarantee and order assistance
We want you to love your pieces. We offer a 30-day guarantee if a product does not meet expectations or arrives damaged in transit. Simply email us at ashfernandiron@gmail.com with a photo of the damaged package, and our team will gladly work to accommodate you with a replacement or resolution.
